Terms & Conditions

1) Includes service during Quality Digital Office Solutions regular business hours (Monday-Friday, 8-5).

2) Supplies used in the equipment must be genuine products of the original equipment manufacturer or sold by Quality Digital Office Solutions as a proven OEM replacement supply.

3) Any service call that is determined to be "network" related (i.e. software, computer upgrades/software/hardware, employee changes/additions, viruses creating print/scan issues, cabling, help desk/phone support) and not due to machine failure, is not covered under the CPC maintenance agreement and will be billed at our normal hourly rate.

4) The equipment must remain at the same address stated on service agreement and Quality Digital Office Solutions reserves the right to terminate this agreement, or make price adjustments for equipment moved to another location.

5) Equipment serviced during the manufacturer's warranty period requires the use of OEM supplies purchased through Quality Digital Office Solutions for the equipment warranty to be valid. Customer negligence (i.e. wrong supplies, misuse, breakage, fire, etc.) is subject to time and materials replacement costs.

6) The customer agrees to properly maintain the equipment as per Quality Digital Office Solutions and the original equipment manufacturer's specifications to insure optimum performance.

7) This contract does not cover shop overhauls of equipment that is more than five (5) years old or over the normal expected lifetime copy count.

8) Quality Digital Office Solutions agrees to provide an average response time of four (4) hours for down equipment and to provide a free loaner machine as required by the customer when the turnaround time exceeds 48 hours.

9) This agreement will be considered void if invoice is not paid within thirty (30) days. Customer will then be responsible for service, parts and supplies billed at regular prices.

10) Customer agrees to an initial inspection of equipment prior to contract implementation. Customer also agrees that any broken parts that may impede functionality of machine must be replaced at that time, at the expense of the customer. This is not applicable to new equipment installed by Quality Digital Office Solutions.

11) Customer agrees to pay shipping/handling fee on all supply shipments for items included in this service agreement and a fuel surcharge as the market requires.

12) This agreement automatically renews annually without written notification and can be subject to a "Contract Review" after the completion of the 5th consecutive renewal period.

13) In order to terminate this agreement either party must provide a ninety (90) day written notice, by postal service or return receipt email prior to the desired termination date. Customer agrees to return all unopened/unused supply items prior to termination of contract. Customer must provide final status page prior to equipment removal for final contract billing and proration of remaining supplies in the equipment. Customer also agrees that any supplies remaining in the equipment will be prorated and billed at retail prices. If no status page is provided customer will be billed for full toner cartridges at retail prices.

14) This agreement may be subject to a minimum monthly charge, include a per "scan" fee, is nonrefundable and could be subject to an annual increase.

15) Kyocera Fleet Services (KFS) is the monitoring software we utilize for the automated collection of meters and to trigger Automatic Toner Shipments. This program is provided to the client "Free of Charge" as part of the maintenance/service agreement. From time to time, networking issues at the client level can cause an interruption in this service. When that occurs, our team will respond by reaching out to the client to have the connection restored. It is imperative that the client's IT staff or support company acts on this request immediately as disruptions in the KFS monitoring system interrupts the collection of meter readings and the automatic toner shipment service. In the event that the client's IT staff or support company fails to respond to our requests, QualityDOS has the right to increase the service rates - up to 15% to cover additional costs associated with manual collection of this information. Client agrees that these increased rates will remain in affect until the KFS connection is restored. QualityDOS also reserves the right to estimate meter readings if all other efforts to collect meter readings fail.